Advancewellness - New Patient Information

Welcome to Advance Wellness and thanks for choosing us to help you with your health needs. Below is some information to help you prepare for your first appointment with us. We look forward to meeting and helping you!


We have two convenient locations:

  • CBD: 711 Victoria Street, Hamilton Central, Hamilton, Ph: 07 834 9901
  • Melville: 8 Urlich Ave, Melville, Hamilton, Ph: 07 834 9901

Parking – CBD

We have 5 free customer carparks at the rear of the clinic. Simply take the first driveway on the right as you turn into London Street from Victoria Street, press the Advance Wellness button, and we will buzz you into the carpark. Alternatively there is 2 hours free car parking at the front of the building on Victoria Street.

Parking – Melville

Parking is behind the clinic in the public car park or along the front of the shops on Urlich Avenue.  

Access to the CBD clinic

If you park at the rear of the building there is a customer entrance clearly signposted. We also have a main entrance on Victoria Street, again look for the signs, you can’t miss them. Wheelchair access is through the main door on Victoria Street.

Access to the Melville clinic

Access is via the front door, which also enables wheelchair access and we have a wheelchair accessible bathroom.

What to Bring

Please review the below checklist and bring along all relevant items to your appointment:

  • Any referrals or reports related to your condition
  • Recent X-rays, CT, ultrasound or MRI scans related to your condition (we have access online if you can’t find this)
  • List of current medications
  • If utilising Health Insurance please bring any relevant account details
  • ACC claim number (if applicable)

Treatment Prices

For a current list of CBD treatment prices, please see our Fees page:

Please note, should ACC decline cover or entitlements for any reason, the full charge of treatment may be required from you.


  • ACC Initial surcharge from $25 (40 min appointment)
  • ACC Follow Up from $22 (30 min appointment) Or $20 if patient is a senior citizen or student or has Community Services card


  • Private Initial – $75 (40min appointment)
  • Private Follow Up $65 (30min appointment) but further discount may apply if patient is a senior citizen or student or has Community Services card

Appointment Duration

To ensure we provide you with the best service possible, our initial Physiotherapy appointments are up to 45 minutes long at our CBD clinic and up to 40 minutes long at Melville.

If you have not previously filled in the paperwork needed before your initial appointment, please arrive at the clinic at least 10 minutes early to ensure this is done.

What to Wear

Please wear or bring along something you can comfortably move in ie: activewear, shorts & singlet.

A thorough clinical assessment will generally look at the whole body in motion, not just a specific painful region.

Cancelling Appointments

We know your time is valuable and we appreciate that you understand ours is too. If you fail to attend or cancel the appointment within 2 hours, you will be required to pay the full fee for the appointment.